FAQ

Wearing a bathrobe at SATAMA is mandatory in all gastronomic areas - especially in the restaurant and our bar. All other areas can be used textile-free.

Out of consideration for the interior in the relaxation areas, we ask you to use only dry towels and bathrobes. In the restaurant and bar it is not allowed to bring bags and towels with you.

You can also rent sauna equipment on site for a washing fee (bathrobes & towels). We also offer slippers for sale.

A reservation of your day entry is possible through our SATAMA onlineshop. We recommend to reserve in any case in order to get guaranteed entry to the saunapark.

Our vouchers can also be used as a means of payment in our online shop. Before completing the payment, an input field appears in which you type your voucher-number to pay online.

If the amount in the shopping cart does not match the value of the voucher, you will be issued with a remaining value voucher or you will be asked to pay the remaining values with another payment method in the shop.

Basically, the day-entrance is included in your lodges room rate (not on the departure-day).

Please note: Booking a holiday houses does not include the day entry to the SATAMA saunapark. You will find a reservation-link in your booking confirmation with a discounted entry-rate for you "Pantoffel tariff".

Please keep your bags and valuables safe in your locker. Bringing your own bags to the saunapark is strictly prohibited. We are happy to provide SATAMA carrier bags for books and cosmetics, which you can bring to the saunapark. There are a large number of coat hooks in the indoor sauna areas and also outdoor on all saunas, where you can park your towels.

Bringing food and drinks is not allowed in the entire saunapark.

Swimming in our outdoor pool is only permitted without clothing. If, for various reasons, you do not want to swim without wearing a bikini or swimming trunks, you can swim in our lake at the in-house lake access.

All vouchers purchased are subject to the legal validity of 3 years. This validity beginns at the end of the year the voucher was issued.
The date 31.12.20XX printed on the vouchers shows this expiry date. After that, the voucher is no longer redeemable.

There is also a fixed price that is dated to 1 year. If prices change in SATAMA, the new price applies after the printed date and any difference to the voucher must be compensated on site by the holder of the voucher.

Vouchers with a "G"-number are exempt from this rule.

Please note, that your voucher can only be redeemed upon presentation of the original-document.

If there is a number on your voucher that has the following pattern, the voucher expires after the expiry date printed on it - usually 1 year after it was issued.

G-xxx xxx xxx

1. sauna equipment & hygiene

• To use the SATAMA saunapark you need at least 1 towel, 1 large sauna towel (as a mat), bathing shoes and a bathrobe.
• We would like to ask you to clean yourself before using the bathing facilities.
• It is mandatory to wear bathing shoes.

2. personal items & valuables

• Your bags must remain in the lockers. The reception offers a tote bag service for personal items.
• Any liability for valuables is excluded. This applies among other things for lost bathing utensils, lost property and items locked in the lockers.
• Please make sure that your closet is properly locked and remember its number. Always wear the key on your wrist or ankle. In the event of loss or misuse by third parties, the key owner is responsible.

3. mutual respect

• Photography and filming are not permitted in the entire saunapark. Unless it annoys other guests, the silent use of mobile phones in the restaurant and the bar is tolerated.
• Please reduce the exchange of tenderness to a minimum. It is completely prohibited in the sauna cabins.
• Smoking is only permitted outdoors, in the areas provided with standing ashtrays.
• Each guest must behave in the facility in such a way that no other guest is bothered by him.

4. reservation of lying, sauna and seating areas

• There is no entitlement to a seat or place to lie. Reserving these seating and lying areas with towels or other objects is not permitted. If items are parked in the restaurant, relaxation areas or saunas for this purpose, they may be removed by the staff of the SATAMA saunapark - independently or at the request of guests. In designated areas, guests are explicitly advised of the finding of these objects.

5. use of the outdoor pool & lake access

• The water basins may only be entered via the designated access.
• Any jumping and entering the pool-enclosure are prohibited due to the risk of injury.
• Entering the lake is at your own risk.
• The lake can only be used to a limited extent in the winter months and is prohibited if it has formed ice on the surface.

6. use of the saunapark

• Please only use the designated routes in the saunapark. SATAMA excludes all liability in the event of non-use and the resulting damage to property or personal injury. No liability is accepted for dangers to everyday life.
• The aufguss-ceremonies in the sauna cabins are carried out exclusively by expert staff.
• It is not permitted to use your own aufguss essences.
• Towels must not be hung up to dry in the sauna cabins.
• In the event of health problems, we advise you to consult a doctor before visiting the SATAMA saunas.

7. use of the gastronomy facilities (restaurant & theatre bar)

• The consumption of brought food and beverages is not permitted in the entire area of SATAMA.
• A bathrobe must be worn in the gastronomy areas. All towels should remain on the hooks provided, they should not be taken to the restaurant.

8. miscellaneous

• Prices and opening times apply in the version communicated via the notice / display.
• Children and adolescents under 16 years may only enter the SATAMA saunapark when accompanied by an adult. This adult is responsible for the supervision of the minors.
• These house and bathing rules are bindingly recognized by all visitors to the SATAMA saunapark when they enter the house. The operator excludes all liability in the event of non-compliance. In case of doubt, the operator reserves the house-right to expel guests - without reimbursement of the entrance-fee - to the facility.
• The operator reserves the right to monitor individual non-textile-free areas with video cameras.

We recommend booking appointments for your treatments in advance. Should you not be able to hold the agreed dates, we ask you to cancel - at least 24 hours before your appointment. Otherwise we reserve the right to charge you 80% of the treatment price.

For your birthday, we would like to invite you for a glass of sparkling wine or a vitamin cocktail. For a really good start to your birthday, we recommend a SATAMA breakfast in our restaurant. Unfortunately, we cannot give you free admission.

Whether room, apartment, suite or holiday house - all accommodations are carefully cleaned by our team and prepared for your stay. Therefore we guarantee a check-in time from 3 pm.

There are several options when choosing breakfast:

• You´ve booked a SATAMA lodge or holiday home with a kitchen inside? Prepare a wonderful breakfast by yourself?!
• You are a sauna guest with a SATAMA day entrance? Enjoy an á la carte breakfast in a bathrobe in our SATAMA restaurant.
• You are a guest in our HOTEL am See? Enjoy our rich breakfast buffet in the hotel-restaurant.

Those who do not come to us as a wellness guest can go to the HOTEL am See, just a 1-minute walk from the lighthouse, Let yourself be pampered in the classic way with a rich breakfast buffet.

This breakfast buffet costs 15 euros per person - we kindly ask you to reserve in advance.
Telephone: +49 (0) 33679 - 75 400
Email: info@satama-saunapark.de

After each day of sauna and also after our overnight guests have left, our employees check all the premises of our resort. Forgotten towels or other personal items usually reappear on the same day. Please leave your address at our reception and we will be happy to send you your personal items once they are found. Of course, you can also pick them up personally in the lighthouse-reception.

Our team will give you information about the shipping costs.

We accept Visa, Master, EC card and of course also cash payment.

For our sauna guests there is a spacious, free parking area in Wendisch Rietz. You find it opposite our lighthouse reception.

Guests of our SATAMA lodges and holiday houses have their own parking lots belonging to the accommodation. Should this be occupied, we  recommend our lodges guests to choose the next free parking lot.